Order Fulfillment Specialist

Location: Veghel, Noord-Brabant  |  Sector: Food  |  Start Date: 5/22/2024  |  Job ref: 52746

The Company
Our client is one of the top multinational food and dairy companies in the world whose purpose is ‘nourishing by nature’. It stands for better nutrition for the world, a good living for the farmers, now and for generations to come. They have a long standing and rich history of collaboration, innovation and sustainability.

Role description
As a Order Fulfillment Specialist, you will oversee a team of 7-12 Order Fulfilment Officers (OFOs), ensuring that daily operations run smoothly and efficiently. Your role is pivotal in maintaining an optimal customer order flow, from the receipt of the order to the delivery of goods to customers. You will be involved in process optimization and continuous improvement, enhancing the quality of service and ensuring timely and accurate order fulfilment.

Responsibilities
-You oversee the efficient operation of the Order Fulfillment team.
-You ensure accurate processing of orders and shipments, manage documentation, and address -complaints and inquiries from internal and external stakeholders.
-You write and maintain procedures, work instructions, and Service Level Agreements (SLAs).
-You ensure clear and customer-focused communication between the team and stakeholders.
-You serve as the liaison between the team and the Order Fulfillment Manager, deciding when to escalate issues and what actions to take.
-You conduct interviews and manage the onboarding process for new team members.
-You are responsible for team planning, including handling vacations and absenteeism.

Requirements
-Bachelor’s degree, preferably in Supply Chain Management.
-Relevant work experience in an international distribution/logistics and customer service-oriented environment.
-Understanding of Order-to-Cash processes.
-Proficiency in both Dutch and English.
-Experience with ERP systems, ideally with extensive SAP knowledge.
-Proficiency in Microsoft Office applications, especially Word, Excel, PowerPoint, and MS Project.

Other Information
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About us

Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.