Lead Coordinator – Order Fulfilment

Location: Veghel, Noord-Brabant  |  Sector: Food  |  Start Date: 5/22/2024  |  Job ref: 52745

The company
Our client is a globally recognized Dutch nutrition enterprise that supplies dairy products to millions across the globe. Their endeavors consistently align with their mission: ensuring the food safety of dairy-enriched items and fostering the growth of local dairy farms worldwide, all while actively participating in the preservation of the natural living environment.

Role description
As a Lead Coordinator – Order Fulfilment, you will lead a team, focus on process optimization, and thrive on a seamless order fulfilment process. Your team excels in establishing an optimal customer order flow, from the moment the order is received until the goods are delivered to customers. Together with the team, you ensure that the order-to-cash process is executed efficiently and customer-centrically, ensuring products arrive at their destination on time and in the right manner. You will liaise with various internal and external parties, including colleagues in factories and Regional Sales Offices, as well as external entities such as production partners, service providers, and authorities.

Responsibilities
-Ensure efficient functioning of the Order Fulfilment team.
-Ensure accurate processing of orders and shipments, documentation, handling of complaints, and addressing queries from internal and external stakeholders.
-Develop and maintain procedures, work instructions, and Service Level Agreements (SLAs).
-Ensure accurate and customer-oriented communication between the team and stakeholders.
-Conduct interviews and oversee the onboarding of new colleagues.
-Manage team planning, vacations, and absences.
-Conduct development discussions with team members, set objectives together, and support them in their professional growth.

Requirements
-Bachelor’s Degree, preferably in Supply Chain Management.
-Relevant work experience in international distribution/logistics and customer service-oriented environments.
-Knowledge of Order-to-Cash processes.
-Proficiency in Dutch and English.
-Knowledge of ERP, preferably extensive SAP experience.
-Familiarity with the Microsoft Office suite, particularly Word, Excel, PowerPoint, and MS Project.

Other information
Our client is seeking highly motivated individuals for various positions. Do you want to join them and be part of an exciting journey? If you are interested or know someone who is, please contact me via the apply button. I would be happy to discuss this opportunity with you.

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About us

Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.