Account Support – Customer Management

Location: Amersfoort, Utrecht  |  Sector: FMCG  |  Start Date: 4/9/2024  |  Job ref: 52536

Account Support

The company
Our client is dairy cooperative with international presence, formed by dairy farmers in the Netherlands, Belgium and Germany. The company has a large product range including milk, yoghurts, baby and infant nutrition, cheese, butter etc.

Role Description
As an Account Support you will be a key link between Sales, Customer Care, Quality, Demand Planning and the Customers, to ensure realization of both channel and department objectives.

Responsibilities
– Responsible for collecting customer demand and managing complaints in close cooperation with Customer, Sales and CSC.
– Ensuring optimal service level for the customers.
– Acts as a key link between the customer and internal organization.
– Manages all open contracts and ensures all terms are followed as agreed.
– Provides Sales/KA manager with relevant customer information, business analyses and market intelligence to optimize the relationship with the customer and improve delivery performance.
– Manages all open contracts and ensures all terms are followed as agreed.

Requirements
– 2 years of experience in customer services in an international B2B environment.
– Holding a bachelor’s degree or master’s degree.
– B2B knowledge, commercial acumen and customer oriented.
– Able to manage complex set relations, in and externally.  

Other Information
Are you interested and would like to apply? Feel free to contact me or apply below.

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Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.