Customer Engagement Specialist

Location: Rotterdam, Zuid-Holland  |  Sector: FMCG  |  Start Date: 1/22/2024  |  Job ref: 52181

The Company
Our client is a leading global consumer goods company celebrated for its diverse portfolio of trusted brands spanning personal care, home care, and food and beverages. Dedicated to sustainability and social responsibility, the company is committed to delivering innovative products that align with evolving consumer preferences.

Role description
We are currently seeking a Customer Engagement Specialist for our Business Operations division within the Customer Experience department. This role involves overseeing the entire order-to-cash process and serving as a crucial link in the Supply Chain between customers and the internal organization. The Customer Facing Agent acts as the primary contact for customers, addressing operational aspects such as service and logistics.

Responsibilities
-Analyze customer operations through continuous monitoring and data analysis.
-Identify improvements in service, cost, and speed within the supply chain.
-Build in-depth knowledge of customer, market, logistics service providers, and supply chain trends.
-Initiate, execute, and lead improvement projects within customer operations and Unilever’s order-to-cash and logistics fulfillment processes.
-Coordinate customer matters with internal departments (order management, stock management, logistics, etc.).
-Inform customers about product changes and ensure proper execution with internal departments.
-Maintain customer relationships on operational matters.

Requirements
-Minimum bachelor’s degree.
-2 years of relevant work experience.
-Experience with ERP systems, SAP, and BW is a plus.
-Background in logistics or supply chain.
-Experience in the FMCG (Fast-Moving Consumer Goods) industry.
-Strong analytical skills (data, process).
-Proficient in Dutch and English (NL) / Dutch, English, and French (BE).

Other Information
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About us

Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.