Customer Facing Specialist

Location: Rotterdam, Zuid-Holland  |  Sector: FMCG  |  Start Date: 1/22/2024  |  Job ref: 52175

Customer Facing Specialist  

The Company
Our client is a multinational food production who provide outstanding dairy products with sustainability at its core. Their strong portfolio evaluated at 100s of millions of euros are being transported to more than 100 countries worldwide.

Role Description
As a Customer Facing Specialist you will be responsible for responsible for the entire order-to-cash process: receipt of customer order, delivery of product to the customer up to and including invoicing.

Responsibilities
– Analyzing the customer’s operations through continuous monitoring and data analysis with the aim of identifying potential service improvements.

– Point of contact for your customer regarding logistics or customer service-related matters, such as: product portfolio management, monitoring master data changes, recording delivery complaints or returns, coordinating order patterns or delivery specifications and KPI reporting.
– Identifying, following up and proactively communicating to the customer of daily problems such as large or critical out of stocks (OOS), late deliveries, non-compliance with customer conditions, etc.

Requirements
– At least a bachelor’s degree

– At least 2 years of relevant work experience
– Experience with ERP system, SAP and BW is an advantage/plus
– Experience within logistics or supply chain
– Good command of Dutch and English (NL) / Dutch, English, French (BE)
– Good analytical skills (data, process)

Other information
Are you interested and would like to apply for this position. Feel free to contact me or apply below.

 

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About us

Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.