Customer Service Manager

Location: Rotterdam, Zuid-Holland  |  Sector: FMCG  |  Start Date: 12/13/2023  |  Job ref: 52023

The company
The Company is a global powerhouse in consumer goods like food and beverages, home care, beauty, and personal care segments. Driven by a steadfast commitment to sustainability and social responsibility, The Company endeavors to normalize sustainable living. Through a focus on environmental responsibility and societal advancement.

Role Description
As a Customer Service Manager at this company, you will be responsible for representing the company to clients, managing stakeholder relationships related to customer service and logistics, overseeing order-to-cash operations, and leading a team of Customer Facing specialists.

Responsibilities
Steering and implementing the Operations strategy while collaborating with all stakeholders
Responsible for actively steering the collaborative operational and commercial plans of clients alongside Customer Development
– Takes the lead and motivates necessary steps when encountering low-scoring KPIs.
– Responsible for the sales cycle management
Resolve fundamental problems related to serving customers or managing operations efficiently
Leading a program in logistics that focuses on cost-effective ways of selecting items for customers
-Manage trader sales and coordinate efforts to close performance gaps
-Taking the lead in implementing the initiatives or plans of the company related to reducing carbon emissions or environmental impact when engaging with customers.

Requirements
 -4+ years of experience
-knowledge and experience with customer service and supply chain (logistics)
-Team leading experience
 -good in building and maintaining relationships with different departments in the organization and the clients.
-fluent in Dutch and Englisch communication

Other information
Apply to our vacancy for more information. looking forward to hearing from you!
 

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About us

Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.