About the Company:
Our client is an international industry leader known for a wide range of products across diverse categories and sales channels. They are a leader in the Fast-Moving Consumer Goods (FMCG) industry, with a strong commitment to excellence and customer satisfaction.
About the Position:
As a Customer Facing Specialist, you’re crucial for a smooth Order-to-Cash process. You’ll be the vital link between customers and the Operations Excellence hub, handling issues with orders, deliveries, returns, claims, and backlogs. Your proactive collaboration with Customer Development and Supply Planning teams will streamline customer care and communication.
Your role will involve:
- Managing customer relationships, orders, and logistics agreements.
- Collaborating on projects to improve processes and customer service.
- Handling order adjustments, returns, declines, delivery and billing issues, and claims management.
To excel in this role, you should have:
- Strong relationship management skills.
- FMCG industry experience (a plus).
- Proficiency in MS-Office and SAP (a plus).
- Strong communication skills in Dutch and English.
- Customer focus.
- Proactive attitude.
- Team player.
- Ability to influence and collaborate effectively.
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Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.
SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.
Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.
Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.