Customer Facing Coordinator

About the company
Our client it is a global biopharmaceutical company focused on human health, which is looking for prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering, standing by the few who suffer from rare diseases and the millions with long-term chronic conditions.

Role description
As a customer facing coordinator you will be responsible for performing all operational activities related to the intercompany replenishment and/or supply to 3rd party customers for the assigned region/subset of markets.

Responsibilities:
– End to end Customer Care provides visibility on order status and related deliveries monitors stock status in market and takes appropriate actions.
– Report deviations, complaints, claims and related debits and credits via the standard procedures and systems in a timely manner and follow up on root cause analysis and CAPA processes. Ensure the (internal) customer is properly informed during this process.
– Identifies improvement opportunities and takes ownership to improve the performance.

Requirements:
– Degree in Industrial Engineering or Business Operation or any relevant qualification.
– 3- 5 years’ experience in a relevant Customer Service role within a similar industry.
– Customer focused and service driven.
– Deep understanding of the Customer Service processes and experience working in an international environment.
– Affinity with systems, with significant advantage if worked with Rapid Response and SAP.
– Deep understanding of the Customer Service processes and experience working in an international environment

Other
Are you interested in this or another role? Feel free to contact me.