Sr Customer Service Coordinator
Our client is a globally recognized pharmaceutical and healthcare corporation that offers transformative treatments and delivers vital life-saving vaccines to millions of individuals around the globe.
This role involves serving as the primary contact for supply chain teams, handling order management, stock monitoring, and exception coordination. It also requires close collaboration with various internal departments, emphasizing customer service, process improvement, and influencing positive change within a dynamic environment.
- Make sure to report issues, complaints, and financial matters using the standard procedures and systems. Investigate the root causes and follow up on fixing the problems. Keep the internal customers informed.
- Work together with the global third-party logistics provider. Share the necessary information and documents to keep the supply chain running smoothly.
- Communicate closely with local Supply Chain teams, and sometimes with other local departments like Finance, Business Unit, or Regulatory as needed.
- Assist in Demand and Resource Planning with Supply Planning at the manufacturing sites and Global Supply Network Planning for specific products.
- Know the basics of Order to Cash and Finance processes.
- Understand Customer Service processes well and have experience in international settings.
- Educational degree in Industrial Engineering, Business Operations.
- 3+ years of experience in a Customer Service role within a similar industry.
- Prior experience working with Rapid Response and SAP is a plus.
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Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.
SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.
Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.
Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.